Frequently Asked Questions
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Orders are processed within a few business days prior to dispatch. All UK orders are shipped via Royal Mail. Once your order has been dispatched, tracking details will be sent to you by email. During launch periods and high-volume releases, fulfilment times may be slightly extended.
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Our garments are slightly oversized by design. For a more fitted look, we recommend sizing down, or sizing up if you prefer an even more relaxed, oversized silhouette. Refer to the size guide for more details. The hats are one size fits all.
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Washing Instructions – T-Shirts & Long Sleeves
Made from 100% cotton. Wash with similar colours on a cold machine wash using a gentle cycle. Do not bleach or tumble dry. If needed, iron on a low temperature, avoiding direct contact with prints or detailing. Dry clean is not recommended. All garments are made in China. For long sleeve pieces, do not iron directly on the lower sleeve area.Washing Instructions – Hats
Made from 100% cotton. Hand wash only with a maximum water temperature of 40°C. Do not machine wash, bleach, or use chlorine or oxygen-based bleaches. Do not tumble dry. Hang to dry in a cool, well-ventilated area away from direct sunlight. Do not wring or twist the fabric. If ironing is required, use a low temperature with a maximum soleplate of 110°C and a press cloth. Do not dry clean under any circumstances. -
Each garment is shipped with a randomly selected patch, with designs and rarities varying across each drop. The Friends & Family patch is exclusively gifted and not available for general release.
All patches are detachable via Velcro; however, only selected garments are designed with the compatible Velcro system to attach and display them. All orders still include a patch regardless of garment compatibility.
Rarities and designs vary per release. Refer to the Patches page for more details.
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Please refer to our Terms & Conditions page for full information regarding returns, exchanges and order policies.
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For support or enquiries, contact info@exst0004.com, We aim to respond within 24–48 hours.